Frequently asked questions
-
Every LONGIES bag is crafted from soft denim, with a unique lining made from repurposed fabrics sourced from various locations across New Zealand.
All materials are 100% sourced from small businesses in Aotearoa.
-
While I dedicate a lot of time and effort to each LONGIES bag, occasional flaws can occur. If you believe your bag has a flaw, please contact me at hello@longies.nz
-
If you have a specific colour or pattern in mind, or a special piece of fabric you would like included, feel free to flick me an email. I'll do my best to accommodate your request. Otherwise, your lining will be a unique surprise - I hope you enjoy it!
-
If you need to clean your bag, we recommend spot cleaning it first. If a more thorough clean is required, you can machine wash it on a cold setting. After washing, dry your bag flat in the shade to maintain its shape and color. Because the outer of the bag is denim, you may also like to give your bag an iron.
Please note that all fabrics are pre-washed before sewing, which helps to reduce further shrinkage.
-
LONGIES takes pride in creating quality products and ensure each item is carefully checked before being sent out. As a small business, we’re unable to offer refunds for change of mind. However, if your item arrives with a significant defect or fault, you may choose between a refund or replacement. Please note that the initial shipping cost is not included in the refund, and the cost of returning the item is the buyer’s responsibility. To be eligible contact us within 30 days of receiving your order to begin the process.
For exchanges, refund requests, or more information, please email us at hello@longies.nz
-
All fabric has been pre-washed, line-dried and then ironed. This process will help stop any shrinkage to occur.
I recommend a cold wash setting, and line dry to preserve the shape and structure of your garment. Clothes dried in the fresh air always feel nicer to put on anyway.